About Us
Company History
Headquartered in Le Roy, New York, OpWare sells,
supports and enhances ProTek Plus, a high quality maintenance
management software system originally developed by Nielsen-PM Associates.
ProTek Plus software, support, and staff were transferred to
OpWare, LLC in January of 2001. Customers of NPMA and their support
and software licenses have been transferred to the new company.
The company name, OpWare, is a combination of "operations"
and "software", reflecting our mission of providing operation
improvement support and maintenance software. We seek to establish and
maintain long-term relationships with our clients. Years after the system
is installed, we are still supporting them, upgrading their systems,
and listening to their needs.
The software is only part of the complete maintenance package OpWare
sells. The buyers also receive experienced installation, consulting
services, and an intensive training program, continued "Hotline"
software support to improve and extend their maintenance program, and,
depending on the situation, the computer hardware.
The principal manager of OpWare is James N. Nielsen, PE, a recognized
leader in the field of maintenance management. Mr. Nielsen brings to
bear his professional engineer's qualifications and the practical "know-how"
experience gained over 30 years in maintenance management and consulting
assignments with large and small industrial and governmental operations.
As a managing principal of a nationally recognized management consulting
firm, he was instrumental in the development and installation of an
automated maintenance management system designed for the System 34.
Drawing upon his experience, he has directed the development of ProTek
Plus.
A Letter From The Director
Dear Maintenance Professional:
OpWare is proud to introduce you to ProTek Plus, the finest tool available
to meet the information needs of manufacturing, health care, and facility
maintenance organizations. The ProTek Plus version is the Graphical User
Interface implementation of an earlier character-based system. This system
was first introduced in 1983 and we have been dedicated to serving the
maintenance market with a premium relational database product ever since;
it is our only interest.
Of course, the system you will be introduced to in this Web site bears
no relationship to the 1982 effort with one exception: the first system
reflected the best efforts of a dedicated and knowledgeable staff and
drew on the best technology available, as does the current version of
ProTek Plus. Enhancements added since that time are representative of
the vast knowledge of our user base, representing the best maintenance
organizations in America and around the world.
Like you, these companies face significant challenges to remain competitive
in a difficult environment for both services and products. They are
meeting these challenges and many have become or remain leaders in their
fields. They believe ProTek Plus has been a significant contributor
to their success.
There was a time when maintenance was a reactive "fix-it"
function. No More! Success today demands the proactive
participation of the maintenance organization in ensuring equipment
and facilities continue to run as designed, and in fact, run and produce
better today than they did yesterday. Only an effective information
system, which can support continuous improvement by tapping all of the
knowledge of all of the people in the organization, can ensure that
your maintenance function is contributing to the success of the enterprise.
Much attention has been given to modern management approaches to production,
marketing, service, and other organizational functions. Unfortunately,
little attention has been given to maintenance. As a result, excellence
in maintenance can now be the next great competitive advantage. An effective
information system will lie at the core of any strategy to harness the
resources of the maintenance organization to reduce downtime, improve
quality, and increase productivity. I hope you will see this system
for what it is: a proactive tool which in the hands of the professionals
in your organization will help harness an immense potential for improvement.
Please think beyond records, reports, and "cost control."
ProTek Plus will give you all of that, of course, but more importantly,
it will provide the information infrastructure needed to support continuous
improvement wherever your processes are impacted by the function and
reliability of items and the performance of facilities.
Respectfully,
James N. Nielsen, PE
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