These modules will provide all the features required to meet the needs of a modern maintenance department. Refer to the Products page for more details.

2. How do you create repair orders?

The software provides three methods of creating Work Orders:

• Quick Work Order Add for occasional users and help-desk personnel

• Full Work Order Add, update, and query for regular users

• PM Scheduling

Quick Work Order Add has from 4 to 15 fields on the user's screen. Which fields are displayed and the sequence of the fields may be customized for each user. Work Orders may be printed, just added to the database, or, if your system has the option, dispatched to a technician's alpha pager.

Full Work Order Add provides access to the work order files and all fields helping to specify each record. It also gives access to data on other files associated with the work order record.

PM Scheduling is another way you can create Work Orders, Define and schedule repetitive jobs in the PM Master module. When the PM comes due, the system automatically copies the PM to the Work Order module.

All Work Order data is stored in the same set of files. Thus, regardless of how the initial work order was created, users may access the work order from the Full Work Order module.

3. Do we have to create a new repair order each time for recurring jobs?

One of the advantages of using ProTek Plus for maintenance management is that it minimizes duplicate entry of information. Work Orders may be copied and, if appropriate, modified to fit the new situation.

Hand scheduled PM Masters may be used for repetitive projects which occur on an irregular schedule. ProTek Plus has a Task Code table in which you can define recurring maintenance jobs. You can then attach the Task to a Work Order.

4. Will ProTek Plus build spare parts lists for my equipment?

ProTek Plus's Item module can create individual records for each piece of equipment on which you want to track maintenance activity. On an Item record, you may list all of the spare parts for that piece of equipment. You can also create a spare parts list based on the items that have historically been used for that equipment. Then, when you create a Repair Order for that piece of equipment, you can choose to use the spare parts list for that piece of equipment.

5. Can I restrict who sees part or all of the data?

Yes. ProTek Plus has a comprehensive security system that allows you to assign rights to individual users and groups of users. You decide which modules each user can view, add, update, copy, delete, or perform mass update functions. You can hide modules and fields, and designate additional required fields.

6. Who enters the basic data into the program?

Entering your basic Item and Part Master information into ProTek Plus is not difficult if you approach it with reasonable planning. The need for intelligent Item IDs and Part IDs is reduced as a result of ProTek Plus's extensive query ability and client defined Item categories, Part categories, and code tables. ProTek Plus's ability to copy records, change IDs and mass update a group of records simplifies the initial setup and ongoing maintenance of your database.

7. Can I use my existing data and coding schemes?

If your data and coding schemes are understandable and consistent, then you can use them. Small changes may be necessary that allow you to manage the data easier.

8. Is there training available? If so, who do I contact?

OpWare offers both on-site and Web based training. The on-site training is tailored to your needs. A typical scenario starts with installation of the software, your starter database, and a demonstration database.

Next, training of the core group responsible for setting up ProTek Plus in the features and functions and organization of the database. If you have an existing system, determine what data, if any, should be transferred.

Finally, training of frequent users in how to enter and extract data.

In addition to these training classes, you can also schedule a custom training class specifically tailored for your maintenance staff.

The Web based training provides short courses (1 to 1.5 hours each) on specific features of the software.

For more information regarding Training, please visit the Support page.

9. Can we operate ProTek Plus without implementation and training?

Yes. Although OpWare recommends implementation and training in order to get your maintenance management system working quickly and efficiently.

Your need for these services is based on your level of experience with computers, networks, and maintenance management applications.

10. Will we need to hire a full-time operator for this program?

The need for a full-time operator is dictated by the day-to-day requirements of your maintenance department.

Once the initial data entry process is complete, the daily time necessary to maintain ProTek Plus depends on to what functions you use. If you use ProTek

Plus only for work management, you must dedicate time for scheduling, generating, and printing Repair Orders. You may also want to enter Parts and

Labor information when Repair Orders are complete and run periodic reports.

If you use ProTek Plus for Work Management and Purchasing, you will need to dedicate time for the purchasing functions as well.

11. Can ProTek Plus operate over a LAN or a WAN?

The software is highly effective when used over a Local Area Network or a Wide Area Network. Performance over a WAN will depend on WAN speed and the quality of communication wiring.

12. Do we need a network administrator?

For a client server setup, you will most likely need a network administrator to maintain your client server network. Generally a network administrator can quickly analyze and solve system problems that may affect the operation of the program.

13. Can I import maintenance data into ProTek Plus from another application?

No. The OpWare Data Conversion group can import and convert data from most software including other maintenance management applications.

14. Can I copy and paste information into ProTek Plus?

Yes, you can copy and paste text from other applications. This is useful when entering information into the More Information and Task Instructions fields.

15. Does the program have a spelling checker?

No. The user-defined codes would show up as errors during a spell-check.

16. Is there an online help system?

Yes, there are extensive online help resources. To search the online help document, click on Help at the top of the page. Search by Contents/Index/Find. For help on the current form press the F1 key. All fields on the currently displayed form will be defined.

17. Can I link ProTek Plus to my Accounts Payable/Receivable software?

Yes. ProTek Plus is an open system, which means that in most cases you can link to other software applications and share information.

The OpWare Development Group can modify our standard interface module to match your business software. Contact us for more information.

18. What are the program's reporting capabilities?

ProTek Plus has an extensive set of standard reports. The reports use the Users query criteria for selecting the data to be presented in the report. The software utilizes Seagate Crystal Report drivers; therefore, all of these reports are easily customized.

Examples of the standard reports are Equipment Information, Downtime Analysis, Dedicated Parts List, Maintenance Cost by Area, Part Usage by Equipment, PM Completion Efficiency, Contractor Listing, Equipment Downtime Summary, Overdue PM Listing, Detailed Parts Listing, Part Usage by Equipment, Supplier Performance, and Open Work Orders.

If a standard report does not suit your needs, you could create your own using the available Crystal Reports software. Once created, it can be added to the reports menu and run from within ProTek Plus.

19. What is the schedule and cost of future upgrades?

OpWare, LLC releases two types of software upgrades:

1) Maintenance Release – These are small updates and changes to the existing versions.

2) New Product Version – These are large product upgrades with new features or modules.

If you have a current Maintenance Agreement, both maintenance releases and new product versions are available at no additional cost.

20. How do I access Technical Support?

When you purchase the software, six months of hotline support and software upgrades are included. Thereafter, hotline support and software upgrades are covered under the optional annual maintenance.

To access Technical Support, call 1-800-836-0072. A Technical Support person will assist you with your question.

21. Are bar-code scanners and other inventory checkout procedures supported?

Bar-code scanners and printers are supported. The OpWare Development team can customize your application to support Janus or Person handheld scanners and Intermec or Zebra printers. In addition, there is a complete Part Master inventory module. You can use this feature to maintain quantities and costs of all inventory items used in maintenance.

You can checkout, return, receive, move, adjust, and count inventory items. ProTek Plus will automatically adjust quantities and costs. Contact us for more information on bar-code reading and printing.

22. Are there optional products that work with ProTek Plus?

You may purchase one or more of the following add-ons to work with the program. Contact us for more information.

• Handheld Personal Digital Assistants (PDAs) for field data gathering of Inventory transactions.

• Handheld scanners for scanning bar-code labels.

• Bar code label printers for making labels to identify parts, machinery, technicians, and areas.

• Crystal Reports software to create custom reports or modify standard ProTek Plus reports.