Customer Support

OpWare Help

Effective and timely responses to your questions are provided by our support staff. Answers are provided during 98% of the hotline calls, and the telephone is answered by a representative by the third ring.

 

Hotline Support is available during regular business hours, 8:00 AM - 5:00 PM Eastern Time for questions relative to the ProTek Plus and ProTek Core software.

 

Support is available Monday through Friday except holidays and during weather or other emergencies.

 

Telephone support for software and hardware not covered under a support agreement is subject to time and material charges.

 

E-mail, fax, and Help functions built into ProTek Plus are also available to clients.