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Customer Support

Your Success Is Our Mission

 

Because ProTek Plus is the result of years of collaboration between our professional staff and our users, the most effective maintenance organizations in America, it is the BEST tool of its kind to improve productivity and quality while reducing maintenance costs.

  • Developed by maintenance professionals for maintenance professionals.
  • Nearly fifty years of staff experience devoted exclusively to the maintenance management software market has kept the focus on your needs.
  • Understanding maintenance has led to an information system rich in detail required to support continuous improvement in productivity and quality.
  • OpWare's products and services has consistently been rated excellent by the users of its systems. This close working relationship has ensured a dynamic growth in system capability based on the real world maintenance experience of our many clients.

We take pride in this reputation for quality service and consider it our most valuable asset.

  • Customer support and personal interaction with our staff is provided over the phone, via modem connections, the Internet, and through newsletters.
  • As part of this client-oriented policy, upgrades are a standard part of the software support.
  • Optional on-site training and consulting provide sophistication and depth to the services provided by OpWare.
  • User Group Meetings allow you to share techniques and tips, exchange experiences, and recommend enhancements to ProTek Plus.
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ProTek Plus is highly adaptable. Its flexibility gives you the ability to mold the system to suit a variety of environments.

  • Change standard ProTek Plus terminology to your company's familiar terms.
  • Define codes, item and unique add-on fields to meet your particular situation.
  • Identify the time periods for your reporting year.
  • Decide how much history will be kept and for how long.
  • Keep control of security with a separate clearance level and tailored access to functions for every login, in each of the modules.

ProTek Plus' user-friendly environment makes possible on-line use by your entire maintenance staff. You reap the benefits of the accumulated knowledge of all your personnel.

  • Designed to speed the flow of information and minimize keystrokes.
  • On-screen display of instructions for use, including prompts for required input. On-line help screens and "pop-up" windows give users all the information needed to easily navigate the system and enter information.

Accurate and complete records are kept on-line and integrated where appropriate. The computer handles all the complex interaction between functions. The scope and depth of information is limited only by the way you choose to implement the system. Volumes of information can be easily extracted in a variety of ways to help you optimize the entire maintenance function.

This is merely an outline of all the ProTek Plus features and shows only a small sample of the many screens and reports which make up the system. Call for more details and/or a demonstration of our package.

 

 
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ProTek Plus and ProTek Core are trademarks of OpWare, LLC. All other products mentioned are trademarks or registered trademarks of their respective companies.
Questions or problems regarding this web site should be directed to: Info@OpWare.com
Copyright © 2001 - 2005 OpWare, LLC.
Last modified on 11 January 2005